If the following answers do not resolve your issue, please contact Register Play support.

Why have I not received an email from Register Play?

If you are expecting an email related to account validation, password recovery, or anything else and you have not received it, the first thing we would recommend doing is checking your Spam/Junk folder. For major email providers such as Hotmail, Gmail, or Yahoo, that folder should be readily accessible. Email accounts through local Internet Service Providers (ISPs) may require logging into a separate site to access messages blocked by its spam filter.

I am trying to create an account, but it says that there is already account associated with this email address and/or phone number. How can I access or create my account?

Register Play allows only one account for an email address or phone number. In some cases, we can encountered accounts that had been previously created with an individual's phone number, but a different email address. If that is the case and that address is still accessible, use that address to login (or recover the password) and change the email address to another one, if desired.

When I am creating my account, it is asking for my birth certificate. Is that necessary?

The birth certificate field is pertinent only for Junior Olympics players. Adult players should disregard that field.

There is incorrect information for our team - team name or classification, for example. How can I change that or delete my team and start over?

Once a team is created, only an administrator can change the core information or delete the team. Please submit a ticket via the Support page or send an email to StateOffice@USASoftballND.com with the specific information that needs to be changed or deleted.

How can I get the printed roster to fit on 2 pages?

Some printers (or even when "printing" to a PDF file, will require custom scaling of the roster to reduce it to 2 pages. Scaling of 84% seems to work best.

There are buttons that are missing, particularly when accessing my roster. How can I get these back?

Frequently, unusual issues with any website not appearing properly can be resolved by clearing your browser's cache. Similarly, the issue can be tested by accessing the website with a different web browser (i.e. Edge, Firefox, Chrome, etc.) and/or on a different device.